Return and Refund Policy

Return and Refund Policy

At Love Naturals, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below:

1. Eligibility for Returns:

  • You can return products within 7 days of receipt if they are damaged, defective, or not as described.
  • To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

2. Non-Returnable Items:

  • Items that have been opened or used.
  • Products that were purchased on sale or with a promotional discount.
  • Custom-made or personalized items.

3. How to Return an Item:

  • Contact our customer service team at lovenaturals2021@gmail.com or call us at 7305829764, 7200696681 to initiate a return.
  • Provide your order number, reason for return, and any supporting photos if the product is damaged or defective.
  • Once your return is approved, we will provide instructions on how to send the item back to us.

4. Refunds:

  • After we receive and inspect the returned item, we will notify you of the status of your refund.
  • If approved, your refund will be processed within 7-10 business days to your original method of payment.

5. Shipping Costs for Returns:

  • Customers are responsible for the shipping costs of returning the item unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

6. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a product, contact us with the details of the issue.

7. Cancellations:

  • Orders can be canceled within 24 hours of placing them. After this period, we may not be able to cancel as the order might have already been processed.

Contact Us: For any questions regarding our shipping or return policies, please reach out to us:

We appreciate your business and are here to ensure you have a smooth and satisfying shopping experience with Love Naturals!